Coronavirus Pandemic | Frequently Asked Questions
The vast majority of our branches are open as normal. With the exception of:
Leicester – temporarily closed from 5.30pm on Friday 27th March.
Upperdale road in Derby – temporarily closed from 5.30pm on Tuesday 31st March.
The remaining 15 branches will stay open with skeleton staff on duty. As a result of this and the extra health and safety precautions we have in place to remain operational, please be aware that jobs may take slightly longer than usual. We thank you for your patience in advance.
Yes. Although our motivation to stay open is to ensure Key Workers have safe vehicles so they can travel to and from work. We would therefore recommend you only to visit our branches for urgent maintenance if you’re using your vehicle for essential travel.
If you’re a key worker with a vehicle emergency such as a puncture, please let us know and we will endeavour to prioritise your vehicle ahead of other bookings. We understand the importance of getting you on the road as quickly as possible and we’re confident that our other customers will too.
Yes. The government has announced that there is a 6 month exemption for vehicle’s with an MOT that expires after the 30th March. Find out more here.
Although there is a 6 month MOT exemption you still have a responsibility for your vehicle to be safe and roadworthy if you’re using it. That includes tyres in a safe and legal condition, safe brakes etc…
Full government guidelines on how to check your vehicle is safe and roadworthy can be found here
No. The government 6 month extension begins on Monday 30th March so it won’t apply to you if your MOT is due before that time.
You can check your MOT history to see when you have been issued an exemption. It will not be updated straight away, so keep checking back if your new due date MOT is not yet showing. The governments full guide for those with vehicle’s who’s MOT expired before March 30th can be found here
If your MOT expires before the 30th March deadline and you are in self-isolation, the DVSA is advising drivers to make an application to register their vehicle as being off the road (also known as a Statutory Off Road Notification or SORN), and to then apply for an MOT test once the period of self-isolation is over.
We have put a number of measures in place to protect our staff and customers during the coronavirus crisis. These include:
- Limiting our reception areas to one person at any time
- Paying over the phone
- New protective gloves for every vehicle
- Face masks to help protect against the spread of the virus
- Anti-bacterial spray in use
Please note, these measures are being adapted on a constant basis to keep customers and our team as safe as possible. Your local branch will be able to advise you of the current guidelines in place.
We are taking every possible precaution to avoid the spread of the Covid-19 virus whilst your vehicle is in our workshops. However, we would always advise customers also use their own methods and common sense after their vehicle has been in the workshops. We all need to take responsibility for reducing the spread of the virus.
If you use your vehicle for non-essential travel then you will increase the amount of times you have to fill up with fuel and be in contact with other people. This is why it’s not advised to go for a drive, if it’s not an essential journey then STAY AT HOME.
Please be aware that we have endeavoured to provide as much information as possible in good faith for our customers. However, by the very nature of the times we’re in this information is subject to change at any time. For the most up to date government information please visit the official UK government Covid-19 website
We’re all hoping that 12 weeks from the initial STAY AT HOME instruction we will begin to see an improvement in the number of people contracting Covid-19. Our countdown indicates this time period.