Terms & Conditions Of Sale: 01/06/2026

Eden Tyre Sales Limited

Terms and Conditions for Supply of Goods and Services

1. About us and these terms

These terms and conditions apply to all tyre fitting, mechanical repairs, servicing, diagnostic and related automotive work carried out by Eden Tyre Sales Limited (company registration number 01570284; VAT number 353563353) whose registered office address is 5 Prospect Place, Millennium Way, Pride Park, Derby, Derbyshire DE24 8HG trading as ‘Eden Tyre & Servicing’ and ‘ETS’ (ETS, we, us, our).

Information about our business, goods and services is available on our website https://www.edentyres.com or from our sales staff before you place an order. When you place an order, you enter into a legally binding contract with us subject to these terms and conditions. These terms do not affect your statutory rights.

These terms may change from time to time. The latest version is available on request or via our website.

2. Contacting us

You can contact us by either visiting or telephoning one of our branches, completing our Contact Customer Service form at https://www.edentyres.com/contact, emailing our customer service team on customerservices@edentyres.co.uk or writing to us at our head office at: 5 Prospect Place, Millennium Way, Pride Park, Derby, Derbyshire DE24 8HG.

3. Estimates and Orders

Any estimate we provide is a guide price only and is not fixed unless we clearly state it is a quotation. All quotations are valid from 7 days of issue unless otherwise extended by us or unless a special promotion offer expires before the end of this period.

Your acceptance of our quotation for the supply of goods and/or services, or your order submitted via our website, by telephone or by any other means, constitutes an offer to purchase the goods and/or services from us (Order).

We accept your Order on the earlier of us either issuing written acceptance of the Order, confirming to you in writing (including by text) that we will proceed with the work, allocating your booking to our system, or in commencing delivery of the goods and/or performance of the services, at which point and on which date the contract shall be formed subject to these terms and conditions (Contract).

We may refuse or delay work on your vehicle if parts are unavailable or the vehicle is unsafe to work on.

4. Sometimes we reject orders

If we cannot proceed with your order (for example because of stock issues or pricing errors), we will let you know as soon as possible and you will not be charged.

5. Cancelling or rescheduling a booking

You may cancel or reschedule a booking with us at any time. Where we have already started work on your vehicle, we will only charge you for work done prior to the point of cancellation, including our reasonable labour costs and the costs of any parts used. To cancel or change a booking, please contact us in accordance with clause 2.

6. Additional Work and Authorisation

If it becomes apparent that we will need to undertake additional work on your vehicle not originally anticipated, we will contact you first with details of the work and only proceed with your approval. If you do not wish to proceed with the additional work, you may cancel your booking with us. If you cancel, you will only need to pay for any work which we have already completed and parts used. If your vehicle has been dismantled by us, we will make reasonable efforts to reassemble it where possible within the original price of your vehicle within the original price, but shall not be responsible for doing so where the cost or time incurred by us in doing so is unreasonable. We will also explain any safety implications of not having the work we have recommended carried out.

7. Quality and skill

All goods supplied by us will be of satisfactory quality. All services will be performed by us using all reasonable skill, care and diligence.

8. Appointments

If you arrive late for an appointment, we may need to reschedule depending on availability.

9. Subcontracting

If we used a third party to carry out work, we remain responsible for the quality of that work.

10. Diagnostics

Diagnostic services identify fault codes and symptoms only. They do not guarantee of the exact cause of a fault or prevent further faults from developing.

11. Road testing

We may road test your vehicle where reasonably necessary for the purposes of inspection, diagnosis, repair, servicing, quality control or to confirm that our work has been completed satisfactorily.

Any such road testing will be: i) carried out by a suitably qualified and insured member of our staff; ii) limited to reasonable distance and duration; and iii) conducted in accordance with road traffic laws and with reasonable care.

Unless agreed otherwise you with, road testing will be carried out at no additional charge and will not materially increase mileage beyond what is reasonably required.

12. Parts and Tyres

Parts may be new, reconditioned or equivalent unless otherwise agreed.

Tyres are fitted in accordance with manufacturer instructions and legal requirements. If you order tyres online, you are responsible for choosing the correct size and specification.

If parts are supplied at your request without our diagnosis or recommendation, we are not responsible if they are incorrect or not required.

If parts we supply are fitted by a third party, we are not responsible for the fitting.

We will agree the parts to be used with you prior to starting the work.

13. Staff

Our staff will communicate with you clearly and are properly trained, competent, supervised and equipped. We carry out vehicle condition checks on arrival.

We aim to treat you fairly and professionally and will make reasonable adjustments to support vulnerable customers.

14. Time for performance of services

Any completion time we give is an estimate only. Delays may occur due to part availability, technical issues, events beyond our control (see clause 22 below) or for other reasons.

If parts are unavailable, we may rearrange your booking or allow you to cancel.

15. After completion of services

We will clearly explain and record in writing any warnings, instructions or follow-up work required after completion of our services.

16. Price, payment and invoicing

We will explain the prices charged on completion of the agreed work, at which point payment will become due (unless otherwise made in advance).

Unless a fixed price has been agreed, our invoice will show a clear breakdown of labour, parts, additional work and VAT.

Deposits are only required for special order parts or tyres where a third party supplier imposes a non-refundable surcharge on us. We will communicate this to you in advance. Deposits will not be higher than the surcharge imposed on us by the third party supplier. Deposits are non-refundable once the parts of tyres have been ordered. For some goods and/or services, finance options are available under which you can make payment at regular intervals, as explained to you during the Order process.

Goods belong to you once you have paid in full.

17. Late payment

We may charge interest on overdue amounts at 4% above the Bank of England base rate. This interest accrues on a daily basis from the due date until the date of actual payment of the overdue amount, whether before or after judgment. You pay us the interest together with any overdue amount.

18. VAT changes

If VAT rate changes before we supply to goods or services, we will adjust the VAT you pay unless you have already paid in full.

19. Vehicle risk and condition

We are not responsible for i) pre-existing faults or damage; ii) normal wear and tear; iii) corrosion; iv) age-related failures; or v) failures or defects not caused by us (including electrical failures).

20. Abandoned vehicles and goods

If you have left a vehicle or other goods with us and you have not collected the vehicle or other goods after we have notified you that they are ready for collection (or where no work is authorised), they may be treated as abandoned.
Vehicles not collected within 90 days of notification to you may be sold or otherwise disposed of. Goods (including wheels and tyres) not collected within 60 days of notification to you may be disposed of.
Before disposing of any abandoned vehicles or goods in accordance with this clause, we will make reasonable efforts to contact you using the details you have provided and will notify you of our intention to dispose of the vehicle or goods if they are not collected within a reasonable time.
We may deduct any outstanding charges and reasonable storage or disposal costs from any sale proceeds. We will make reasonably efforts to reimburse you for any remaining balance.

21. Record keeping

We will keep clear and accurate records of work carried out and retain these records for 6 years. Copies are available on request.

22. Delays beyond our control

If delays occur due to events beyond our reasonable control, we will inform you and do what we can (within reason) to reduce the delay. As long as we do this, we won’t compensate you for the delay, but if the delay is likely to be substantial you contact us (see our contact information at clause 2) to end the contract and receive a refund for any goods and/or services you have paid for in advance, but not received.

23. Goods can vary slightly from their pictures

Goods may vary slightly from images shown.

24. Third Party Warranties

You must tell us if your vehicle or parts are covered by a third-party warranty. It is your responsibility to ensure that our carrying out work on the vehicle does not breach any third-party warranty. We are not responsible for any loss of any third-party warranty as a result of us providing the goods and services to you in accordance with the contract.

25. Your legal right to change your mind

For most of our goods or services booked or bought online or over the telephone, you have a legal right to change your mind about your purchase and receive a refund of what (if anything) you paid for it. This is subject to some conditions, as set out below.

26. When you can’t change your mind

You can’t change your mind about an order for:

• Services, once these have been completed. If your service is due to take place within 14 days of you submitting your booking, you expressly confirm that we are authorised to commence the services within this period.
• Goods sealed for health protection or hygiene purposes, once these have been unsealed after you receive them.
• Goods that are made to your specifications or are clearly personalised.
• Goods which become mixed inseparably with other items after they have been supplied.

27. The deadline for changing your mind for orders accepted over the telephone or online

If you made a booking online and change your mind about a good or service you must let us know no later than 14 days after the day we confirm we have accepted your booking, for example for an MOT, car servicing or tyre fitting. You can use the model cancellation form at the foot of these terms, but are not required to do so. If you have received any services from us before you exercise your right to change your mind, please refer to clause 29 which sets out your payment obligations.

28. How to let us know

To let us know you want to change your mind, contact us in accordance with clause 2.

29. You have to pay for services you received before you change your mind. 

If you bought a service (such as tyre-fitting) we don’t refund you for the time you were receiving it before you told us you’d changed your mind.

30. We reduce your refund if you have used or damaged any goods. 

You will be liable for any loss or damage to the goods once these have been supplied to you unless such loss has been caused by us. If you handle the goods in a way which would not be acceptable in-store, we reduce your refund, to compensate us for its reduced value. In some cases, because of the way you have treated the goods, no refund may be due.

31. When and how we refund you

If your service or goods haven’t been provided, we refund you as soon as possible and within 14 days of you telling us you’ve changed your mind. We refund you by the method you used for payment. We don’t charge a fee for the refund.

32. You have rights if there is something wrong with your goods and/or services 

We will promptly respond to any questions you have regarding the goods and/or services and investigate any issues once the goods and/or services have been provided. If the issue is caused by our workmanship or the parts supplied by us, we will rectify the issue at no extra cost to you.
If you think there is something wrong with your goods and/or services, you must either bring your vehicle into your local branch or contact us in accordance with clause 2. We honour our legal duty to provide you with goods and/or services that are as described to you on our website and that meet all the requirements imposed by law. 

33. We can change goods and these terms

We can always change goods:

• Where the goods we originally intended to supply become unavailable for reasons beyond our control;
• To reflect changes in relevant laws and regulatory requirements; or
• To make minor technical adjustments and improvements, for example to address a security threat. These are changes that don’t affect your use of the goods.

34. When we can end the contract 

a. We can end the Contract and claim any compensation due to us (including enforcement costs) if:

• You don’t make any payment to us when it’s due and you still don’t make payment within 3 days of our reminding you that payment is due;
• You don’t, within a reasonable time of us asking for it, provide us with information, cooperation or access that we need to provide the goods, for example, access to the vehicle which we will be supplying the goods and/or service to.

b. We may at our discretion cancel or postpone the Contract for any other reason. Where we cancel, we will refund all sums paid in advance. Where we postpone, we will offer you a reasonable alternative appointment. If this alternative date is not acceptable to you, you may cancel the Contract in accordance with clause 5 and we will refund you for all sums paid.

35. We don’t compensate you for all losses caused by us or our goods and/or services

We’re not responsible for losses you suffer caused by us breaking this Contract if the loss is:

• Unexpected. It was not obvious that it would happen and nothing you said to us before we accepted your Order meant we should have expected it (so, in the law, the loss was unforeseeable).

• Caused by a delaying event outside our control. As long as we have taken the steps set out in clause 22.

• Avoidable. Something you could have avoided by taking reasonable action.

• Imposed by a third party. If a third party (e.g. a vehicle manufacturer) imposes or intends to impose a charge or cost due to a defect in our workmanship or the goods supplied by us, we will not be responsible for such costs or charges where we have otherwise offered to rectify the defect, in accordance with our obligations under 30.1

36. We use your personal data as set out in our Privacy Notice

How we use any personal data you give us is set out in our Privacy Notice: www.edentyres.com/privacy-policy/

37. You have several options for resolving disputes with us

a. Our complaints policy.

If you wish to exercise your right to raise a complaint, you must first raise your complaint with us directly by contacting us in accordance with clause 2.
We will aim to acknowledge your complaint within 10 working days and will issue our final response to your complaint within 8 weeks of the date of your complaint. If we need longer than 8 weeks, we will explain why and keep you updated.

Once we have raised our final response to your complaint, or if we have failed to raise our final responses within the 8 week period, you may exercise your right to refer your complaint to The Motor Ombudsman in accordance with clause 35b.

b. Resolving disputes without going to court.

Alternative dispute resolution is an optional process where an independent body considers the facts of a dispute and seeks to resolve it, without you having to go to court. You can submit a complaint to The Motor Ombudsman through their website at https://www.themotorombudsman.org/consumers/make-a-complaint/. The Motor Ombudsman does not charge you for making a complaint and if you’re not satisfied with the outcome you can still go to court.

c. You can go to court.
These terms are governed by English law and wherever you live you can bring claims against us in the English courts. If you live in Wales, Scotland or Northern Ireland, you can also bring claims against us in the courts of the country you live in. We can claim against you in the courts of the country you live in.

38. Other important terms apply to the contract

1. We can transfer the Contract with you, so that a different organisation is responsible for supplying your product.

We’ll contact you to let you know if we plan to do this. If you’re unhappy with the transfer, please contact us (see our contact details at clause 2) to end the contract within 7 days of us telling you about it and we will refund you any payments you’ve made in advance for goods not provided.

1. When you can transfer the Contract.

You can only transfer the Contract with us to someone else if we agree to this.

1. Nobody else has any rights under this Contract.

This Contract is between you and us. Nobody else can enforce it and neither of us will need to ask anybody else to sign-off on ending or changing it.

1. If a court invalidates some of this Contract, the rest of it will still apply.

If a court or other authority decides that some of these terms are unlawful, the rest will continue to apply.

1. Even if we delay in enforcing this Contract, we can still enforce it later.

We might not immediately chase you for not doing something (like paying) or for doing something you’re not allowed to, but that doesn’t mean we can’t do it later.